Privacy Policy

Welcome to Nexova Solution ("we," "our," or "us"). We are a software engineering studio based in Rajkot, Gujarat, India, providing custom software, mobile application, AI, and cloud infrastructure services to clients globally.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexovasolution.in and when you engage with our services.

By using our website or contacting us through any channel, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

We collect information in the following ways:

Information You Provide Directly

• Contact Form Data — Name, work email address, company name, engagement type, target timeline, and project description submitted through our contact forms.
• Email Communications — Any content you send us via email, WhatsApp, or other direct communication channels.
• Project Briefs — Technical documents, files, or specifications you voluntarily share during project discovery.

Information Collected Automatically

• Server Logs — IP address, browser type, operating system, referring URLs, and page access timestamps collected by our hosting infrastructure.
• Analytics Data — Aggregated usage patterns collected via Google Analytics 4, including pages viewed, session duration, and traffic sources. This data is anonymized.
• Cookies — Session identifiers and preference cookies as described in the Cookies section below.

Information We Do Not Collect

We do not collect payment card information, government ID numbers, biometric data, or any sensitive personal information beyond what is listed above.

We use the information we collect exclusively for the following purposes:

• Responding to Inquiries — To reply to your project requests, answer questions, and schedule discovery calls within our committed 24-hour response window.
• Project Scoping — To prepare technical proposals, effort estimates, and team configuration documents tailored to your requirements.
• Service Delivery — To coordinate and execute contracted development work, manage milestones, and facilitate handoffs.
• Website Improvement — To analyze aggregated traffic patterns and optimize content, performance, and user experience on our website.
• Legal Compliance — To comply with applicable laws, regulations, and enforceable government orders.

We do not use your data for advertising targeting, behavioral profiling, or automated decision-making that produces legal effects.

We do not sell, rent, or trade your personal information. We may share limited data only under these circumstances:

• Service Providers — We use Google Analytics (analytics), Resend (transactional email), and Vercel (hosting infrastructure). These providers process data solely to perform their services and are contractually bound by data protection obligations.
• Legal Requirements — We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Nexova Solution, our clients, or the public.
• Business Transfers — In the unlikely event of a merger or acquisition, client data may be transferred as part of the business assets, subject to equivalent privacy protections.

Our website uses minimal cookies:

• Essential Cookies — Session management cookies required for the website to function correctly. These cannot be disabled.
• Analytics Cookies — Google Analytics 4 uses cookies to track page views and session metrics. This data is aggregated and anonymized. You can opt out via Google's opt-out browser add-on or by enabling "Do Not Track" in your browser.

We do not use advertising cookies, social media tracking pixels, or third-party retargeting scripts.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions — Retained for 2 years from date of submission, or for the duration of the client relationship plus 1 year.
• Project communications — Retained for the duration of the engagement plus 3 years for legal record purposes.
• Server logs — Automatically purged after 90 days by our hosting provider.
• Analytics data — Aggregated data retained per Google Analytics' default 26-month window.

Upon request, we will delete your personal data earlier than these periods where technically feasible and not contrary to legal obligations.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you.
• Right of Rectification — Request correction of inaccurate or incomplete data.
• Right of Erasure — Request deletion of your personal data, subject to legal retention obligations.
• Right to Object — Object to processing of your data for specific purposes.
• Right to Data Portability — Receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@nexovasolution.in. We will respond within 30 days.

We implement industry-standard technical and organizational measures to protect your information:

• All data transmitted between your browser and our servers is encrypted via TLS 1.3.
• Our infrastructure is hosted on Vercel with SOC 2 Type II compliance.
• Database access is restricted by network-level firewall rules and IAM role-based permissions.
• Contact form submissions are processed via Resend's secure API and stored with access controls.
• We conduct periodic security reviews and dependency audits.

No method of transmission over the internet is 100% secure. While we apply strong safeguards, we cannot guarantee absolute security.

Our website may contain links to third-party websites, including our social profiles on LinkedIn, Instagram, Twitter/X, and GitHub. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of external sites and encourage you to review their respective privacy policies.

Our services are directed exclusively at businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected such data, we will delete it immediately. If you believe we have collected data from a minor, please contact us immediately at info@nexovasolution.in.

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests to exercise your rights, or data concerns, please contact us: